C3 Touch App now available for download on the App Store

The C3 Touch Web App is now available to download in the App Store for iPad. Sign up and begin using the software free for 30 days. You only pay for a subscription if you decide to continue using it.

C3 Touch is a cloud-based database web app for businesses to track and report on customer feedback with a focus on complaint management. The software is engineered for corporate enterprise customers so it runs on both desktop and mobile devices.

Users of C3 Touch include customer service staff, guest relations and complaint specialists but all types of consumer oriented businesses can use C3 Touch to track and respond to customer feedback.

C3 Touch offers a substantial feature set including Customer Account Management, Feedback Tracking, Actions, Integrated Email Templates, Attachments, Social Media Integration and a Customer Web Portal. A built-in setup menu defines classifications, users, templates and six available user defined fields.

C3 Touch Solutions is pleased to announce the addition of an enterprise-scale customer service solution for the management of customer comments, complaints, compliments and other interactions. This combines the power of C3 Touch with management capabilities designed to help support customer interactions across a distributed enterprise. This software product connects directly to the communication channels that customers use including social media ensuring all customer interactions are recorded and responses made.

C3 Touch is used by organizations to effectively manage and learn from customer feedback. This enables them to continuously improve their products and service. This is at the heart of quality improvement. Customer service levels are elevated to exceed customer expectations. This relates directly to online customer reviews which feature prominently in search engine results and often influence buyer behavior.

“C3 Touch helps enterprise-wide organizations to control and communicate directly with customers through a variety of channels including emerging ones such as Facebook and Twitter” said Roy Kingsley, the founder and CEO of C3 Touch Solutions. “We offer technology to enhance customer communication enabling a swift response as well as management controls and statistics. The goal is to enable enterprise-wide control of the whole system.”

The software includes extensive reporting and charting which enables organizations to track trends and highlight important information. In addition to using this feedback for continuous improvement and quality management, the enterprise will benefit from knowing what communication channels customers are choosing to voice their opinions. All avenues of communication into the organization are important including new digital methods such as social channels. Enterprises that are aware of this type of customer communication can leverage it to enhance their reputation and competitiveness.

About C3 Touch Solutions
C3 Touch Solutions is a customer service software company. It emerged from a 40 year old software firm with a vision to make an outstanding customer service software available on the internet as a hosted SaaS solution. They use the latest technology to develop easy to use and affordable products that enable companies to communicate with their customers in meaningful ways. More information can be found at their website – http://www.c3touch.com

A new socially smart customer response software solution is launched enabling businesses to interact closely with their customers via social media and traditional communication channels

( PRWEB) February 01, 2012 — C3 Touch Solutions releases new simple and affordable software to help companies manage customer comments, complaints and compliments. This hosted product connects to an organization’s social media pages, including Twitter and Facebook.

This new SaaS solution is fully touch screen operational (PC’s too) and offers a customer database supported by a dynamic Feedback Tree. Today’s consumers expect companies to communicate efficiently and through many different channels. In addition, consumers expect companies to learn from their feedback and improve. Now with C3 Touch, a local flower shop or a national food chain can raise the current level of customer service that is expected by consumers.

Roy Kingsley, the founder and CEO of C3 Touch Solutions develop this product in response to the challenges that organizations now face with customers using social media as a communication platform. “C3 Touch helps customers communicate their comments, complaints and compliments using Facebook, Twitter, website forms, and email” said Kingsley. “Our technology helps to collect and collate what your customers are saying so that you can have a quick response. Our ultimate aim is to help organizations ‘love their customers’ by offering unparalleled responsiveness.”

Extensive reporting and charting allows organizations to track trends using colorful graphics that highlight important information. In addition to using this feedback for continuous improvement, organizations will benefit from knowing what communication channels customers are choosing to voice their opinions.

“The world of customer service is changing” said Michael Herzog of C3 Touch Solutions. “Organizations can no longer afford to ignore social media channels. Those who connect with their customers via social media have an inherent advantage in this market. C3 Touch automates this process and streamlines overall customer service.”

About C3 Touch Solutions

C3 Touch Solutions is a customer service software company. It emerged from a 40 year old software firm with a vision to make an outstanding customer service software available on the internet as a hosted SaaS solution. They use the latest technology to develop easy to use and affordable products that enable companies to communicate with their customers in meaningful ways.

More information can be found at their website – www.c3touch.com