C3 Touch Solutions is pleased to announce the addition of an enterprise-scale customer service solution for the management of customer comments, complaints, compliments and other interactions. This combines the power of C3 Touch with management capabilities designed to help support customer interactions across a distributed enterprise. This software product connects directly to the communication channels that customers use including social media ensuring all customer interactions are recorded and responses made.
C3 Touch is used by organizations to effectively manage and learn from customer feedback. This enables them to continuously improve their products and service. This is at the heart of quality improvement. Customer service levels are elevated to exceed customer expectations. This relates directly to online customer reviews which feature prominently in search engine results and often influence buyer behavior.
“C3 Touch helps enterprise-wide organizations to control and communicate directly with customers through a variety of channels including emerging ones such as Facebook and Twitter” said Roy Kingsley, the founder and CEO of C3 Touch Solutions. “We offer technology to enhance customer communication enabling a swift response as well as management controls and statistics. The goal is to enable enterprise-wide control of the whole system.”
The software includes extensive reporting and charting which enables organizations to track trends and highlight important information. In addition to using this feedback for continuous improvement and quality management, the enterprise will benefit from knowing what communication channels customers are choosing to voice their opinions. All avenues of communication into the organization are important including new digital methods such as social channels. Enterprises that are aware of this type of customer communication can leverage it to enhance their reputation and competitiveness.
About C3 Touch Solutions
C3 Touch Solutions is a customer service software company. It emerged from a 40 year old software firm with a vision to make an outstanding customer service software available on the internet as a hosted SaaS solution. They use the latest technology to develop easy to use and affordable products that enable companies to communicate with their customers in meaningful ways. More information can be found at their website – http://www.c3touch.com